Returns & Exchanges

At Royal Roastery NOLA, we strive for perfection in every roast, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our artisanal coffee, we offer replacements or refunds for quality-related issues within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team at support@royalroastery.com with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  Include clear photos of the damaged packaging or incorrect product to help our roasting team investigate the discrepancy.

• 3.
  Review Process

  Our quality control department will review your claim within 48 hours to determine if a refund or a fresh replacement shipment is appropriate.

• 4.
  Resolution

  Approved refunds will be credited back to your original payment method, or a new batch of coffee will be roasted and shipped to your door at no extra cost.